Repair and Calibration

High Sierra Electronics Repair and Calibration

Our Services for Optimal Product Performance

HSE maintains an in-house repair and calibration facility. Our electronic technicians and engineers have extensive experience in evaluating and/or troubleshooting most any hardware challenge. Our facility is equipped with environmental chambers, test equipment for tuning radios and calibrating pressure-sensitive devices, and sophisticated computer systems for running diagnostic and test programs.

HSE also has highly trained field service technicians at various locations who can visit your site and perform field repairs. Our skilled technicians have the necessary tools available to troubleshoot your equipment on site and provide recommendations on replacement equipment, if necessary.

Warranty Note
In cases where repairing or replacing your equipment may be covered by our warranty, field replacement of that equipment by a HSE technician is not covered. If you would like a HSE Technician to install the replaced or repaired product, please contact us to obtain a quote for field repair.

Product Repair

Repairs to equipment are processed by our Manufacturing Department. When repair service is needed, please contact High Sierra Electronics for confirmation of your equipment’s warranty status and to obtain a Return Material Authorization (RMA) Number.

An RMA number must be obtained from High Sierra Electronics, Inc. before returning any products or equipment parts for repair or evaluation.

  1. Complete and submit our Customer Return Materials Authorization form to rma@hsierra.com. Once received, your request will be reviewed and an RMA Number will be provided via e-mail. Do NOT return your product prior to receiving a valid RMA number.
  2. Ship the equipment, appropriately packaged, to our factory at the address provided below, clearly indicating the authorized RMA number marked on the outside of each return package.
  3. Transportation charges for return equipment are the responsibility of the customer.

RMA Shipment Address
High Sierra Electronics, Inc.
155 Spring Hill Drive, Suite 106
Grass Valley, CA 95945 USA

Note that HSE Field Sales and Service offices are not equipped to receive, forward, or process RMAs.

 

HSE RMA Form

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Repair Labor

Repair labor is charged for repairing returned products not under warranty. Please contact us please contact us to obtain an estimate.

Repair - Non-emergency Field
  • 1 week response time to any site for emergency maintenance and repair.
  • Individual Per-Incident Per-Site Support.
  • Technician(s) will fully test system and return system to factory operating conditions.
  • Includes labor for one HSE Field Technician for a one day period. Please note that cost does not include travel or daily per diem, additional labor, or replacement parts.
  • Response time starts when HSE receives written/electronic confirmation of the order.
Repair - Emergency Field
  • 48 hour response time to any site for emergency maintenance and repair.
  • Individual Per-Incident Per-Site Support.
  • Technician(s) will fully test system and return system to factory operating conditions.
  • Includes labor for one HSE Field Technician for a one day period. Please note that cost does not include travel or daily per diem, additional labor, or replacement parts.
  • Response time starts when HSE receives written/electronic confirmation of the order.

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